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I topped up my phone, but instead of it going to PAYG, a £15.00 monthly bundle was setup!

JanT143
Level 1: Joiner
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on ‎04-07-2020 17:53

on ‎04-07-2020 17:53

I do not want a monthly £15 bundle on my phone I wanted to do a £10.00 PAYG top-up. For some reason I keep getting the message £2.90 balance which is on my old PAYG phone, meaning £5.00 was taken from there to add to the £10 top-up on my new phone and made into a £15 monthly Bundle?! I need this to be corrected immediately, or I will no longer use 02. 

                          Janette Tammaro

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MI5
Level 94: Supreme
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on ‎04-07-2020 17:56

on ‎04-07-2020 17:56

@JanT143 

You need to login to your MyO2 and change your tariff http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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