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How can I check the detailed bill

Sarge
Level 1: Joiner
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I topped up my phone but few days later I have noticed that most of the payment has gone. I don’t know how to get the detailed bill.
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Cleoriff
Level 94: Supreme
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Hi @Sarge 

Are you on a Big Bundle? If so, money is taken in exchange for allowances.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles 

Veritas Numquam Perit

Girl in a jacket
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Sarge
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Thank you. I topped up for 30 pounds few days ago and now I have 4 pounds on balance
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Cleoriff
Level 94: Supreme
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Then check with O2 @Sarge 

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 4445, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

Veritas Numquam Perit

Girl in a jacket
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gmarkj
Level 66: Unequalled
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Have you subscribed (or been conned) by a premium text service?
Community help guide:
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
Help from other sources:
http://www.payforitsucks.co.uk/
How to avoid additional charges (also community guide):
https://community.o2.co.uk/t5/How-to-Guides/Tips-to-avoid-unexpected-charges-on-your-bill/bc-p/12185...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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