cancel
Showing results for 
Search instead for 
Did you mean: 

Hewlett Packard safety recall.

viridis
Level 56: Guvnor
  • 13532 Posts
  • 106 Topics
  • 309 Solutions
Registered:
Thought I'd share this in case anyone has an affected unit.

"You are receiving this notice because HP has announced, in cooperation with various government regulatory agencies, a worldwide voluntary AC power cord recall programme. HP records show that you have registered a product that may be affected. The AC power cords have the potential to overheat, posing a fire and burn hazard to consumers.

The affected AC power cords were sold from September 2010 through June 2012 and distributed worldwide with HP and Compaq notebook and mini notebook computers (including mobile thin clients and mobile workstations), as well as with AC adapters provided with accessories such as docking stations.

HP’s primary concern is for your safety. To reduce the likelihood of damage from a power cord failure, stop using your power cord immediately until you have determined whether your power cord is affected.

The AC power cords can be identified by an “LS-15” moulded mark on the adapter end of the cord. Not all of the AC power cords with the “LS-15” mark are affected.

To determine if your AC power cord is affected by this recall, visit the HP Notebook PC AC Power Cord Replacement Programme website at https://www.hp.com/support/PowerCordReplacement. If the validation indicates that your power cord is affected, HP will mail a replacement power cord to you at no cost.

Note: The validation process may show that your AC power cord is not affected by this replacement programme. If your power cord is not affected, you may continue use of the power cord in your possession.

We apologise for any inconvenience this may have caused you.

Sincerely,

Hewlett-Packard Company"
Message 1 of 5
2,102 Views
4 REPLIES 4

Cleoriff
Level 94: Supreme
  • 122892 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

Thanks for that info Viridis... I only have one HP device (the Slate 10 inch Tablet) . I will check if that is part of the safety recall advice...:smileysad:

Veritas Numquam Perit

Girl in a jacket
Message 2 of 5
2,092 Views

Bambino
Level 84: Resplendent
  • 23059 Posts
  • 1025 Topics
  • 3675 Solutions
Registered:

Good heads up, Viridis. I personally don't own any HP products, but I'm sure hundreds, maybe thousands of people who visit these pages do.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 5
2,090 Views

viridis
Level 56: Guvnor
  • 13532 Posts
  • 106 Topics
  • 309 Solutions
Registered:
It's a laptop lead, mine is affected so guessing it's common.
Message 4 of 5
2,088 Views

Cleoriff
Level 94: Supreme
  • 122892 Posts
  • 826 Topics
  • 7467 Solutions
Registered:

Update. HP gave me the all clear. Simply fill in device name, what country purchased and if it has a certain number on the adaptor (mine didn't) then they will replace free of charge...

Thanks again.

Veritas Numquam Perit

Girl in a jacket
Message 5 of 5
2,085 Views