Haven't been with O2 for at least 5 years and they decided to start billing me

[Anonymous]

Hi,

I switched to giffgaff pretty much when they started out. Years ago. All of a sudden O2 started to send me bills and trying ot get in contact with them is like pulling hens teeth. Seriously guys I have seen zombies with more life in them than that live chat. Is there really ever anyone available. 

If I can't get it sorted by the weekend it will be visiting my bank and making sure O2 can't raid my bank account.  

What a hassle. 

[Bambino]

Don't use Live Chat. Speak to customer service.

http://www.o2.co.uk/contactus

[Cleoriff]

Hi @Anonymous This seems rather weird that O2 are sending you bills when you haven't been with them for years?

I would actually be contacting my bank asap to make sure nothing has or will be taken from your account. As @Bambino says ring O2 as soon as possible to find out what on earth is going on....The whole thing seems strange to me...

[MI5]

You need to make sure no one has ordered anything in your name so call cs as soon as possible please.

[Anonymous]

How are you getting on with this issue @Anonymous ? Did you find out what happened?

[jonsie]

I'm with @MI5 on this. If you still have access to My O2 you need to check customer service for anything in your name on the sy stem.  We have seen so many instances of fraudulent activity on hacked accounts.

[Cleoriff]

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@jonsie wrote:

I'm with @MI5 on this. If you still have access to My O2 you need to check customer service for anything in your name on the sy stem.  We have seen so many instances of fraudulent activity on hacked accounts.

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Particularly in light of the TalkTalk current nightmare...:smileysad: