Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Off-Topic

Reply
Level 1: Joiner
Posts: 15
Registered: ‎09-04-2020

Goji activity tracker

Does anybody have a goji activity tracker or similar watch?
Somehow it’s disconnected from Bluetooth and I can’t connect it back. Not through the app, turning iPhone on and off, turning iPhone Bluetooth on and off. Bluetooth can’t even find the watch anymore (no device in my house can) my boyfriend has one as well and on his it has a ‘find phone mode’ but mine doesn’t even have that?
Thanks
Posts: 117,702
Topics: 576
Registered: ‎04-04-2012

Re: Goji activity tracker

@AC1231 

You have to completely reset the watch to enable bluetooth discovery mode.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 15
Registered: ‎09-04-2020

Re: Goji activity tracker

Can’t seem to do that either! It says to do it through the app but that doesn’t work as it doesn’t reset the phone. It says it completes but then there is a picture of a watch with a big warning exclamation Mark on it ❗️ . It also shows this when it says it has connected.
The Bluetooth icon on the watch has a cross through it which means it’s turned off
Highlighted
Posts: 117,702
Topics: 576
Registered: ‎04-04-2012

Re: Goji activity tracker

Sounds like it's faulty @AC1231 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 15
Registered: ‎09-04-2020

Re: Goji activity tracker

You never know, it could be! It’s been working fine since Xmas day night. Although I’ve never actually been able to sync it proper to iPhone but it has always done HR etc but I noticed today I didn’t get any message notifications which is when I realised Bluetooth on the watch wasn’t on
Posts: 117,702
Topics: 576
Registered: ‎04-04-2012

Re: Goji activity tracker

Have you tried the process from the manual?

Pairing the Activity Tracker
1. Turn on Bluetooth on your mobile device.
2. Tap the icon of GOJI GO app.
3. Go to Menu » Settings » Activity Tracker
Settings » Activity Tracker (Not paired) » Pair
.
4. Press and hold the MODE button on the Activity
Tracker until is shown. Press again to
start pairing.
5. When successfully paired, the Activity Tracker ID
and firmware version will be shown.

 

https://currys-ssl.cdn.dixons.com/manuals/GOJI%20Go%20Activity%20Tracker%20GATRBK15%20Manual.pdf

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 15
Registered: ‎09-04-2020

Re: Goji activity tracker

Yes, tried all this. Mines actually the goji fit so is slightly different. But even where that says go to settings and reset I can’t do that because it wants to find the watch first
Posts: 117,702
Topics: 576
Registered: ‎04-04-2012

Re: Goji activity tracker

I'd take it back for a new one @AC1231 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)