Galaxy buds pro 2 promo

[Ultor]

Just had a text through saying i can get some galaxy buds pro 2 for £1. The code provided was not working, so i looked it up, the promotion on the O2 site says it expired on 27/10/23. But i didnt recieve a text until today 02/11/23 is there anyway to get the promo still as i feel like ive been cheated out of a deal a little

[MI5]

@Ultor 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 

[KuromiTheMagi]

Same here. Mine worked but didn't reduce the cost enough. And O2s live chat continuously boots me off it instead of putting me into a queue

[Oxonian]

@Ultor 

If you cannot sort this out using the suggestion made by @MI5, you could consider a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please see Resolver in the former link as some forum members have reported that they have facilitated satisfactory outcomes.  

[MI5]

@Ultor 

For info, a new promo ran from  5 October 2023 until 1 November with claims to be made by 29 December. 

Issues with codes are, in the most part, resolved by customer service quite quickly.