Email contact

[Charliepeppa]

Is there a way I can contact O2 via email? I have lots of problems with a new phone I had delivered last week and I need to speak to someone to find out what can be done.
However, I struggle with talking to people on the phone and will end up not avoiding the issue for months. By this time I'll be out of my 14 day exchange period and will miss out on getting the issues sorted or changing the phone.
Any help would be much appreciated, thank you.

[MI5]

@Charliepeppa 

No email, sorry but all numbers to call on here Guide: Coronavirus Community Help and Support 

[Charliepeppa]

Well that really sucks. There should be some way for people who can't call to contact O2. So many people with mental health issues will miss out on help because of the lack of equality

[madasaf1sh]

@Charliepeppa

Live chat is available when and if an agent is available, if you visit https://www.o2.co.uk/contactus

A pop up will appear on screen, if an agent is available.

O2 not having email support, is due to people wanting an instant response nowadays and nothing to do with lack of equality.
Have a look on here for details of accessibility options:
https://www.o2.co.uk/access-for-all/services-and-support

[gmarkj]

If the question is not related to your account you could always ask on here @Charliepeppa...

[Charliepeppa]

@madasaf1sh I didn't know about access for all. I have now asked to be registered for this service.