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Liam31 · ‎29-05-2024

I received a text saying I could claim an offer for the Beats Flex wireless headphones for just £1 but my code does not work

MI5 · ‎29-05-2024

@Liam31

See help and escalation here Guide: Gift with Purchase

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎30-05-2024

There have been reports on here @Liam31 suggesting that retyping codes might be the problem ; say the confusion between a capital "O", a lower-case "o" and a numeric "0".

Hence, you are recommended to copy and paste the code rather than retyping it. 👍

MI5 · ‎30-05-2024

If you click through from the received claim link, the code is entered automatically, so no confusion can arise.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.