BEWARE O2 CHAT. THEY LIE

[Anonymous]

These people say they will action something within 24 hours to fobb you off.  They get paid for doing nothing!

[Anonymous]

I hope so. I'm so upset by this. How could they do this? It's like nothing they say is real. How do you know anything is true.

[Anonymous]

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@Anonymous wrote:
Thanks - but the number is not gone. Shona said she checked that for me - that is why she told me to give her details of a new sim card so she could transfer the number.

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Lets hope the end result is that you manage to get your number back if its possible.

Seems this thread has come full circle.

[perksie]

I'll be surprised if you get it back, once any credit or account has been removed from a number it's usually marked as out of use..

A question here would have avoided this.

[Anonymous]

yes I realise that now. But why would I come and ask if I thought I had proof that what he said was correct as it showed up on my account.

[perksie]

This is going nowhere, make a complaint if you want to and let us know how you get on.

[Anonymous]

Yes - come full circle - but still CHAT is worse than useless - at least if they were useless. I'd not have thought I could keep the new number and gone and bought another sim card for the second number.  The actually made things worse.

[perksie]

I'll leave you to it now, all has been said here.

[adamtemp64]

If you feel agreeved with chat as others said raise a formal complaint and raise in the thread here about live chat feedback http://community.o2.co.uk/t5/Discussions-Feedback/The-Official-Live-Chat-Feedback-thread/m-p/566792#...

Note all links / pages we link to are in blue like in mi5's post the complaint link has been shortned to complaints but is in blue underlined. (hope that helps)