Account no. 1050002440

[PIPJONES]

I was given an O2 contract as part of a Virgin Media deal and have never used the O2 SIM or service and never registered a phone to the allocated number. I recently renewed my Virgin Media contract, specifying that I did not want to continue with the O2 element of the contract. I have seen the new Virgin contract and there is no O2 element, just as I requested. I had two conversations with O2 about cancelling my Virgin/O2 contract and I was assured that the O2 element was cancelled. I also cancelled my O2 Direct Debit. I have now received an email form O2 claiming £29.32 with the threat of an additional charge of £6. This account has been cancelled and I do not owe this money. Please confirm that the account is cancelled and that there are no charges to pay. 

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[gmarkj]

Tagging @PIPJONES so they come back...

[Enlli]

@PIPJONES Virgin can't give any assurance that the O2 SIM is cancelled, nor could they have done that, they have no access to O2's billing system.

The usual, tell the customer what they want to hear and get them off the line.

[madasaf1sh]

Flagged for Account Number in Post...

To add to what @Enlli says @PIPJONES  Virgin Should have transferred you through to o2, to cancel that portion of the contract.