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Was it the Happy Socks promotion which is now closed?
https://priority.o2.co.uk/offers/5b0e731cd60180003f5743e6/happy-socks-its-all-in-the-details
Not sure what you mean about it not being awarded though?
Welcome to the forum by the way 
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Good morning @NicNocks, and welcome to the forum. 
Was it the offer @Cleoriff linked to above that you were referring to? Could you maybe please tell us a bit more about what you'd like to know, so we can help better?
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register? 
