O2 Priority
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FAQs: O2 Priority board

Hi everyone, Welcome to our Priority forum board. Here's some info to get you started: Need help with Priority? This board is here for you to ask questions from other community members and receive answers on everything that you might need help with r...

Marjo by Former Staff
  • 23451 Views
  • 12 replies
  • 0 kudos

My phone ending ....561 has been hacked

I am receiving text messages to say I have overspent my monthly limit by £120, and a few minutes later, another to say it is overspent by £150. Given that the monthly period begins on 7th of the month, this is clearly impossible, and I will not click...

Reverend by Level 1: Joiner
  • 839 Views
  • 3 replies
  • 0 kudos

Resolved! minimum android version required for

Priority on my Moto G4+ android 8.1 no longer works after the v9.7 update - it crashes out on loading. Using priority.02.co.uk also fails with a 'something went wrong' message. It would be good if instead of crashing it gave a meaningful error messag...

IanH2 by Level 1: Joiner
  • 1684 Views
  • 5 replies
  • 0 kudos

O2 rewards

My rewards haven’t been added to my credit as requested, but have been taken off of my rewards balance, can’t find anyone to contact

JM1001 by Level 1: Joiner
  • 699 Views
  • 1 replies
  • 0 kudos

We're looking for O2 Priority Research Panelists!

Hello all, hope you're having a good week so far! At O2 we're constantly trying to improve our products with input from our customers. You might have noticed (or even been a part of) some of our various beta trials and product development initiatives...

Martin-O2 by Former Staff
  • 23491 Views
  • 31 replies
  • 2 kudos

Resolved! O2 rewards

Hello I have just spent some of my O2 rewards on a All in one money voucher of £30 it said i would get a email. But I haven't received one yet does anyone no how long it will take.?? Thanks

Missing sim card

My wife has not received her new sim card her number is (REMOVED) Her address is (REMOVED) Her name is (REMOVED)

Disney Plus

Hi, I recently added Disney Plus through O2. On my Disney Plus account it says I can now manage my subscription through O2, but on the O2 app it says I still need to activate Disney Plus. No matter what I try, I can't seem to confirm this benefit. I ...

RJR by Level 1: Joiner
  • 1370 Views
  • 4 replies
  • 0 kudos

Resolved! no email

i purchased tickets but have no email confirmation 

chibchubs by Level 1: Joiner
  • 796 Views
  • 1 replies
  • 0 kudos

Merlin pass offer cut short!

Why has the merlin pass offer of up to £65 off per pass ended early? It was suppose to end on 31 December

Char16 by Level 1: Joiner
  • 669 Views
  • 1 replies
  • 0 kudos