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“Your phone number is not eligible to enjoy PRIORITY”

Zed
Level 1: Joiner
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Registered:

My PAYG number has been re-activated and I have topped up £20. It all works fine except Priority app.

 

When I try to log in and enter a validation code, I get the above error.

 

It’s been like that for a week now.

 

Anyone knows why?

 


Thanka

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MI5
Level 94: Supreme
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Registered:

@Zed 

I would guess the systems haven't fully updated yet.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 121957 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

@Zed 

I would guess the systems haven't fully updated yet.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 4
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Zed
Level 1: Joiner
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Registered:

Thanks. I called O2, and apparently it can take up to 30 (!) days to re-enable Priority.

Message 3 of 4
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MI5
Level 94: Supreme
  • 121957 Posts
  • 608 Topics
  • 18809 Solutions
Registered:

Blimey!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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