“Your phone number is not eligible to enjoy PRIORITY”

[Zed]

My PAYG number has been re-activated and I have topped up £20. It all works fine except Priority app.

When I try to log in and enter a validation code, I get the above error.

It’s been like that for a week now.

Anyone knows why?

Thanka

[MI5 · Accepted solution]

@Zed 

I would guess the systems haven't fully updated yet.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Zed]

Thanks. I called O2, and apparently it can take up to 30 (!) days to re-enable Priority.

[MI5]

Blimey!