Won a prize but no one has contacted me

[Mark51]

I’ve won a priority prize but I can’t see how to claim it, on the app it indicates someone will contact me after 48 hours and if they haven’t then call a number. Called the number but it is automated at says to call o2 customer service. Called o2 customer service and they said they can’t do it and to use the online chat, unfortunately my o2 app (not the priority one) says there is a sign in problem so I don’t know who to contact. Is there a phone number or email I can use?

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202