cancel
Showing results for 
Search instead for 
Did you mean: 

Why have I never recieved my tile tracker???

Popee
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Months ago I was promised this tile mate free gift, nothing ever arrived. I've hunted the net and can't find an address or phone number to contact, all I can find is a customer services number but when I call them they are unable to help me and just give me a number to call and when I try it's dead!

Message 1 of 36
7,022 Views
35 REPLIES 35

Popee
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Martin,

Have recieved an email from Ella at VB in which she says that my tracker is on the way!

I will let you know when it arrives, so that you can close this topic.

Thank you.

Michael.

Message 21 of 36
3,511 Views

Popee
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Oh, right, thank you.
Message 22 of 36
3,508 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Great news @Popee! Please keep us updated and let us know if you have any more questions. wink

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 23 of 36
3,500 Views

Popee
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Martin,

The postman finally brought me my tile tracker today after all these many, many weeks (even months).

I really appreciate your getting involved and the influence you put to play in the matter. I am sure that without your help I would still be no nearer getting this item.

For this I thank you and will now back out and leave you in peace.

Have a good Christmas.

All the very best

Popee

Message 24 of 36
3,481 Views

Anonymous
Not applicable

That's great news @Popee.. im sure @Martin-O2 will be just as pleased.

 

Can you do me a big favour please. If you're going to use the time. Can you do a little write up . Tell us how easy it was to setup and use as I'm considering buying some!

Message 25 of 36
3,478 Views

Popee
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Sure, no problem.

It was very straight forward.

All I needed to do was download the app to my iPhone (and my iPad).

Set up an account with them the usual way (email address and create password).

Waited for an email to arrive, which it did quite quickly. Pressed the link in the email to verify my email address and made a note of the confirmation code numbers, which I entered in the tile tracker app.

Checked in settings that bluetooth was switched on.

Pressed the icon in the app, which paired it and to verify it was paired successfully pressed the button in the middle of the tile.

Viola, all done!

Hope this is helpfull to you.

All the best

Popee

Message 26 of 36
3,475 Views

Anonymous
Not applicable

Blimey that was easy. Thank you

Message 27 of 36
3,471 Views

Popee
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

You're very welcome.

Message 28 of 36
3,469 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Good news at long last @Popee

Thanks for letting us know wink

Veritas Numquam Perit

Girl in a jacket
Message 29 of 36
3,464 Views

jonsie
Level 94: Supreme
  • 92913 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Well, I have the instructions, just need O2 to send me one now. Sod's law I'll get a flaming bottle of champagne......

Message 30 of 36
3,458 Views