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Posts: 69,037
Topics: 667
Registered: ‎14-01-2013

Re: Why have I never recieved my tile tracker???


@Popee wrote:
Thanks for getting involved and trying to help me. I've written an email as you instructed and am now awaiting a reply. I think you might be a little confused with the item I was promised as you refer to a "bottle of tile mate".

@Popee

Thats because people who won a bottle of champagne were sent a tile mate instead wink

*The Game Is On*


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Level 1: Joiner
Posts: 15
Registered: ‎18-04-2016

Re: Why have I never recieved my tile tracker???

Oh, I see.
Community Manager
Posts: 5,528
Registered: ‎18-02-2016

Re: Why have I never recieved my tile tracker???

Sorry for the confusion @Popee I've been dealing with a few of these but the process is the same if your having issues with the Tile Mate or the Champagne. wink

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Level 1: Joiner
Posts: 15
Registered: ‎18-04-2016

Re: Why have I never recieved my tile tracker???

Martin,

There doesn't appear to be a process to find out why I haven't recieved my item!

I've hunted for ages through O2's website but nowhere is there a link to anybody that could help with this.

I contacted customer services and was told that they can't really help with Priority, the advisor went away and came back with a number and told me to call it - the number was unobtainable!
You would think that if O2 was rewarding customers for their loyalty by giving them gifts and offers, there would be a link to someone in that department on your website.

Everybody keeps reminding me that it takes up to 28 day to recieve the items, it's been months since I accepted the offer.

I'm having to put so much energy (I'm 70 years old) into trying to claim something which is rightfully mine and nowhere can I find anyone to speak to that will simply say to me "You haven't recieved it Mr ****? I'm sorry, we'll get one out to you in the next post". Which is what most people would expect to happen.

Community Manager
Posts: 5,528
Registered: ‎18-02-2016

Re: Why have I never recieved my tile tracker???

Hey @Popee if you check the message I sent you on the community you'll see an email address you can contact to get your Tile Mate delivered. Any problems please let me know. wink

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Instant Winners is back! - Enter the weekly prize draw every Friday!


If you'd like to take part, why not register? Smiley Happy
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Level 1: Joiner
Posts: 15
Registered: ‎18-04-2016

Re: Why have I never recieved my tile tracker???

Martin,

I don't know what email address you are refering to, I've looked back through our communications and I don't appear to have recieved an email address from you - unless, you are refering to Venture Blue. I've been having communications with an Ella at VB but still don't seem to be any nearer getting my item. Last thing she told me was that after hunting she can't find an order from me for this item! I've had to explain that she won't do, I didn't order it, as such. It was gifted to me by O2 as a reward for my loyalty under the Priority scheme.

My God this is dragging on and taking up so much time and energy for yourself and Ella and Lord knows who else.

Why is nobody at O2 simply able to realise that they've failed to send an item out to me and popped one in the post? The whole thing is ludicrous!

Level 1: Joiner
Posts: 15
Registered: ‎18-04-2016

Re: Why have I never recieved my tile tracker???

BTW,

This is the wording of the text that I initially got from O2 Priority that started all this -

 
Your Bluetooth tracker is waiting for you.
 
It's on the house, to say thanks for being with us for so long.
 
You just need to confirm where you want it sent, free of charge. Download the Priority app today: https://priority.o2.co.uk/thankyous/5b9f96f8652205003eba9471
 
Terms apply. To stop texts, call 2220
Level 40: Notorious
Posts: 3,523
Registered: ‎26-03-2014

Re: Why have I never recieved my tile tracker???

Martin will have sent you a message on the forum @Popee - when you log in there is an envelope icon in the top right which should say 1 unread message.
Click on that, then there should be an option to reply...
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Community Manager
Posts: 5,528
Registered: ‎18-02-2016

Re: Why have I never recieved my tile tracker???

Thanks @gmarkjsmiling

 

@Popee I've resent the message so please take a look when you have a minute. wink

Community highlights:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Instant Winners is back! - Enter the weekly prize draw every Friday!


If you'd like to take part, why not register? Smiley Happy
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Posts: 69,037
Topics: 667
Registered: ‎14-01-2013

Re: Why have I never recieved my tile tracker???

[ Edited ]

Private messages found here @Popee wink

 

Private messages.PNG

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