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Why have I never recieved my tile tracker???

Popee
Level 1: Joiner
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Months ago I was promised this tile mate free gift, nothing ever arrived. I've hunted the net and can't find an address or phone number to contact, all I can find is a customer services number but when I call them they are unable to help me and just give me a number to call and when I try it's dead!

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dgilbert2
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Hi @Popee, does your original invoice give anymore clues on who to contact? Just a thought.

 

Just realised though, are you saying this was a O2 Priority offer?

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Popee
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Hello,
Yes, just received a text from O2 saying that as I’ve been a loyal customer for so many years they would send me the tracker. All they asked me to do was download the Priority app, which I did.
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Cleoriff
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@Popee

I'll mention @Martin-O2 in this thread. He is one of the community managers.

Maybe he can help you?

Welcome to the forum anyway Welcome

 

Veritas Numquam Perit

Girl in a jacket
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Bambino
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I seem to remember people posting complaints about receiving Tile Mates because they were meant to be getting a free bottle of champagne and the Tile Mate was a replacement gift. Maybe they ran out of them too?

I DO NOT WORK FOR O2



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Message 5 of 36
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Anonymous
Not applicable

Omg I so want one. I assumed it was some kind of handyman tile thing, not a gadget for finding stuff.
Would've been real handy the other day.
(Embarrassed face x2)

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Cleoriff
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It would certainly be more helpful and longer lasting than a bottle of champagne!!

Veritas Numquam Perit

Girl in a jacket
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Martin-O2
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Cheers for the mention on this one @Cleoriff@Popee I'll drop you a private message about this and we will get you sorted. wink

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Message 8 of 36
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Popee
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Yes please Martin.

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Popee
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Thanks for getting involved and trying to help me. I've written an email as you instructed and am now awaiting a reply. I think you might be a little confused with the item I was promised as you refer to a "bottle of tile mate".
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