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Level 1: Joiner
Posts: 15
Registered: ‎18-04-2016

Why have I never recieved my tile tracker???

Months ago I was promised this tile mate free gift, nothing ever arrived. I've hunted the net and can't find an address or phone number to contact, all I can find is a customer services number but when I call them they are unable to help me and just give me a number to call and when I try it's dead!

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Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: Why have I never recieved my tile tracker???

[ Edited ]

Hi @Popee, does your original invoice give anymore clues on who to contact? Just a thought.

 

Just realised though, are you saying this was a O2 Priority offer?

Level 1: Joiner
Posts: 15
Registered: ‎18-04-2016

Re: Why have I never recieved my tile tracker???

Hello,
Yes, just received a text from O2 saying that as I’ve been a loyal customer for so many years they would send me the tracker. All they asked me to do was download the Priority app, which I did.
Posts: 67,682
Topics: 663
Registered: ‎14-01-2013

Re: Why have I never recieved my tile tracker???

@Popee

I'll mention @Martin-O2 in this thread. He is one of the community managers.

Maybe he can help you?

Welcome to the forum anyway Welcome

 

*The Game Is On*


Level 63: Greatness Assured
Posts: 12,034
Registered: ‎31-03-2010

Re: Why have I never recieved my tile tracker???

I seem to remember people posting complaints about receiving Tile Mates because they were meant to be getting a free bottle of champagne and the Tile Mate was a replacement gift. Maybe they ran out of them too?

I DO NOT WORK FOR O2

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Anonymous
Posts: 0

Re: Why have I never recieved my tile tracker???

[ Edited ]

Omg I so want one. I assumed it was some kind of handyman tile thing, not a gadget for finding stuff.
Would've been real handy the other day.
(Embarrassed face x2)

Posts: 67,682
Topics: 663
Registered: ‎14-01-2013

Re: Why have I never recieved my tile tracker???

It would certainly be more helpful and longer lasting than a bottle of champagne!!

*The Game Is On*


Community Manager
Posts: 5,488
Registered: ‎18-02-2016

Re: Why have I never recieved my tile tracker???

Cheers for the mention on this one @Cleoriff@Popee I'll drop you a private message about this and we will get you sorted. wink

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Level 1: Joiner
Posts: 15
Registered: ‎18-04-2016

Re: Why have I never recieved my tile tracker???

Yes please Martin.

Level 1: Joiner
Posts: 15
Registered: ‎18-04-2016

Re: Why have I never recieved my tile tracker???

Thanks for getting involved and trying to help me. I've written an email as you instructed and am now awaiting a reply. I think you might be a little confused with the item I was promised as you refer to a "bottle of tile mate".