Undelivered order and no confirmation

[Abby]

Did anyone else use the priority code for 25% off of the Fitbit Charge 3?
I ordered it on the 30th Dec and booked the 8am-10pm delivery slot on the 31st Dec. However, I didn’t get a confirmation email of the purchase (the money’s been taken out of my account), and it hasn’t turned up.
I rang o2 but they couldn’t track it as I haven’t got a confirmation.
Can anyone help?!

[MI5 · Accepted solution]

@Abby Unfortunately only customer service can help you as we are all customers here like yourself. 

Chances are though that it’s out of stock. 

[Anonymous]

That means it’s very likely out of stock if no dispatch email

[unhappycustomer]

I ordered Fitbit as well, I managed to take a screen shot of my confirmation number but no email. No help from customer support either.

[Anonymous]

@unhappycustomer That means it’s probably out of stock if no dispatch email 

[unhappycustomer]

But my money wasn’t refunded. How can I get my money back?

[unhappycustomer]

Fitbit is currently out of stock but nice lady from customer service managed to cancel my order and refund the money.

[Anonymous]

Good news then

[Abby]

The lady I spoke to on customer services said it is out of stock but will be sent as soon as they’re back in. I will get my confirmation when it is dispatched. I was offered a cancellation and refund but decided to wait.
Hopefully it won’t be long.. I just want my Fitbit now! 😬😩 Pray for me

[jonsie]

I'm praying

.....in the meantime, just count your steps