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Level 1: Joiner
Posts: 2
Registered: ‎01-01-2019
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Undelivered order and no confirmation

Did anyone else use the priority code for 25% off of the Fitbit Charge 3?
I ordered it on the 30th Dec and booked the 8am-10pm delivery slot on the 31st Dec. However, I didn’t get a confirmation email of the purchase (the money’s been taken out of my account), and it hasn’t turned up.
I rang o2 but they couldn’t track it as I haven’t got a confirmation.
Can anyone help?!
Posts: 82,933
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Registered: ‎04-04-2012

Re: Undelivered order and no confirmation

@Abby Unfortunately only customer service can help you as we are all customers here like yourself. 

Chances are though that it’s out of stock. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Registered: ‎17-03-2015

Re: Undelivered order and no confirmation

That means it’s very likely out of stock if no dispatch email
iPhone 7
Level 1: Joiner
Posts: 3
Registered: ‎02-01-2019

Re: Undelivered order and no confirmation

I ordered Fitbit as well, I managed to take a screen shot of my confirmation number but no email. No help from customer support either.
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Registered: ‎17-03-2015

Re: Undelivered order and no confirmation

@unhappycustomer That means it’s probably out of stock if no dispatch email 

iPhone 7
Level 1: Joiner
Posts: 3
Registered: ‎02-01-2019

Re: Undelivered order and no confirmation

But my money wasn’t refunded. How can I get my money back?
Level 1: Joiner
Posts: 3
Registered: ‎02-01-2019

Re: Undelivered order and no confirmation

Fitbit is currently out of stock but nice lady from customer service managed to cancel my order and refund the money.
Posts: 7,895
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Registered: ‎17-03-2015

Re: Undelivered order and no confirmation

Good news then
iPhone 7
Level 1: Joiner
Posts: 2
Registered: ‎01-01-2019

Re: Undelivered order and no confirmation

The lady I spoke to on customer services said it is out of stock but will be sent as soon as they’re back in. I will get my confirmation when it is dispatched. I was offered a cancellation and refund but decided to wait.
Hopefully it won’t be long.. I just want my Fitbit now! 😬😩 Pray for me
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Registered: ‎04-01-2009

Re: Undelivered order and no confirmation

I'm praying pray

.....in the meantime, just count your steps Spaced