Unable to register for O2 rewards

[AndyLondon]

Hi there. Last Monday (20 April) I transferred my number from EE to O2 PAYG. I've registered for O2 priority fine. But I can't register for O2 rewards. The system thinks I'm a pay monthly customer. I've not called because the O2 lines are currently only open for vulnerable customers. Online chat is closed. I tweeted but they've said they can't respond right now. Does anyone have any ideas?

[Bambino]

@AndyLondon Please see these links: https://payandgorewards.o2.co.uk/web/o2

https://priority.o2.co.uk/rewards

https://www.o2.co.uk/termsandconditions/rewards/pay-and-go-rewards

[AndyLondon]

Thank you, Bambino. I've visited the links above and await the text from O2. I'll let you know how it goes! Thank you...

[AndyLondon]

Hi Bambino. Still no luck, I'm afraid.

I got the following text a while ago: O2 Rewards: Sorry, we haven't been able to opt you in right now. Give us a call on 4445 to find out more. Calls cost 25p.

I think the problem may be that I was on O2 Sim-only contract customer several years ago and parts of the system haven't updated. Guess I'll have to wait till the lockdown starts to ease and I'll try calling.