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Unable to log into the O2 Priority App

Michael-B05
Level 1: Joiner
  • 1 Posts
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Registered:

I have been trying to log into the O2 Priority app on my Apple phone but once I have received and entered the code I get to my mobile number I am met with a short video that then puts me back to the log in screen. This happens every time I attempt to log in on my phone. On one of my attempts to log in I changed it from the app to my search engine where one time I was prompted with a message saying that my mobile number wasn't applicable but after this I was able to log in. I then attempted to log into the Priority app again but met with the same cycle of the video and log in screen. 

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pgn
Level 76: Forum Legend
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Registered:

Can you log in on the Priority website, @Michael-B05?

https://priority.o2.co.uk/

1000023858.png

If so, force-stop your Priority App, clear app cache and re-try.

Failing that, uninstall app, restart phone, re-install and try from there.

Good luck!

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