Unable to access O2 Priority via app

[AlexPritchard]

I am no longer able to log in to the O2 Priority app, logging into the website (on phone or PC) works with no problem. Whenever I login via the app however, I get an error "Sorry, there was a problem with your request. Try again later" followed by a button to log out of O2.

I have tried logging out and back in again. I've cleared all data for the app/browser, uninstalled and reinstalled the app, and restarted my phone. Nothing appears to have worked. The app has worked previously without issue. 

[Oxonian]

Welcome to this O2 customer to customer community @AlexPritchard. Unfortunately, the nature of this community means that we cannot access your account or offer other direct help.

You need to contact O2 and I suggest that you message them on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a strong record for solving customer problems. 👍

[Babow81]

I am having problems getting into priority

Sorry, there was a problem with your request. Try again later

I don't have social media, how can I get perplexity.ai pro? This is what I am mainly looking to get, but u am finding it extremely difficult 

David

[pgn]

O2's systems are usually off-line for maintenance overnight - try again, it should be working again now, as it seems ok for me at this time. If no joy, reach out to O2 via Social Media a little later, the links below take you to Direct Messages on X or FB messenger -pick one and be persistent. Good luck, @Babow81.

[Oxonian]

@Babow81 

You can log-in to Priority online using your browser or via the app. The latter was recently revamped, so if you use the app, I suggest that you delete it, reboot your 'phone and install the latest version. 

The web login can be found via :-

Get more with Priority, only on O2 | Apps | O2

https://www.o2.co.uk/apps/priority

Or you can go directly to it at :-

Priority: Our pick of the best offers and prize draws. - Priority - Priority (o2.co.uk)

https://priority.o2.co.uk/

[Babow81]

This message on 02 website

We can’t send you any more codes. Get in touch if you need help. 

[Oxonian]

OK @Babow81, I would contact O2 by social media - details above. 👍