Tile Mate free gift DOA

[Ozzpot]

I got my free gift Tile Mate bluetooth tracker a couple of days ago for being a loyal customer or some such thing.

Today I activated it and paired it wiht my phone. Less than an hour later I decided to test it, only to find it was not working. When I double tapped the button on it, sure enough it  does it's low battery tune, and won't do anything else. It's effectively dead. This (non-replaceable) battery is supposed to last a year. It didn't even last an hour.

What do I do? Can I get another? Is there any point? They are not going to test the new one they send me so it'll likely be no better. In any case I can't see a live chat topic that is remotely to do with O2 Priority so I suspect any attempt to sort this out will be a collossal waste of time.

Anyone in the same situation or have any advice on what to do?

[MI5]

@Martin-O2 may be able to help tomorrow.

[madasaf1sh]

Unfortunatley DOA on tech is common, and you cant expect o2 to test every device..... 

I would contact Customer Services or Tile and get a replacement

[Martin-O2]

Thanks for the mention @MI5! 

@Ozzpot did you speak to customer services yet as suggested by @madasaf1sh and if so what did they say? 

[Ozzpot]

Right. I spoke to a live chat person.

They said they can't help as it is an O2 Priority issue (which I expected would be the case).

They gave me a phone number: 03333 219996. That phone number is dead, I discovered after giving them 5 stars across the board.

I went online and found another number that is supposed to be O2 Priority, but it was just a general O2 number. I told the computerised voice what my problme was, it confimred it was a Priority thing and referred me to the website, i.e square one.

These are the circles we get sent on. Nothing resolved and time wasted, anger and frustration building the whole time.

Please, Martin, I can do no more myself. If there is anything you can you do, please do it. Thanks.

[Martin-O2]

No problem @Ozzpot! I'll drop you a message to get a few details and will get someone to look into this for you. 

[Ozzpot]

I've returned your PM with my details. Thanks again folks!

[Martin-O2 · Accepted solution]

Thanks @Ozzpot this has been escalated and I'll give you a shout as soon as I hear back. 

[Ozzpot]

Hi guys, just wanted you to know that I was directed to a Priority Rewards specific email address. They in turn directed me to the technical support section of the Tile website (which I had already been to).

However, I persevered, and after some fiddling, deleting and re-activating the tile, etc, I have managed to get it working again. I have no idea why it was playing the low battery tune, but it is not doing it anymore.

Fingers crossed it was just some random software problem and it will behave as it should from now on. 

Thanks again for all your help!

[Cleoriff]

Very pleased it's sorted @Ozzpot