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Still getting promotional texts from Priority

Simonmm
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on ‎10-12-2024 14:07

on ‎10-12-2024 14:07

I've texted PRSTOP to 61202 numerous times now and always get a message back saying I will be removed from the O2 Priority promotional texts list, but weeks and weeks later I'm still getting them. Does anyone know how to actually get removed from the list please?

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MI5
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on ‎10-12-2024 15:34

on ‎10-12-2024 15:34

@Simonmm 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Simonmm
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on ‎10-12-2024 16:16

on ‎10-12-2024 16:16

Thanks @MI5 ! 

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MI5
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on ‎10-12-2024 16:39

on ‎10-12-2024 16:39

Good luck.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Dave-O2
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on ‎07-02-2025 12:01

on ‎07-02-2025 12:01

Afternoon @Simonmm 

 

If you're still receiving these messages, can you please PM your mobile number so I can take a closer look 👍 

New Samsung Galaxy A series //  Don't fall for scams  //  Bigger benefits – Just for being with Virgin Media & O2
Contact us on Social Media: Facebook // Twitter // Instagram

 

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Simonmm
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on ‎07-02-2025 19:39

on ‎07-02-2025 19:39

Hi @Dave-O2, thanks so much for coming back to me. It’s hard to tell if I’m still getting the messages as they appear pretty sporadically but I’ll drop you a PM anyway. Thanks!

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Dave-O2
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on ‎10-02-2025 12:32

on ‎10-02-2025 12:32

Thanks @Simonmm 

 

I have your PM and I'll be back in touch as soon as I can 👍

New Samsung Galaxy A series //  Don't fall for scams  //  Bigger benefits – Just for being with Virgin Media & O2
Contact us on Social Media: Facebook // Twitter // Instagram

 

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