Says I am receiving 10% on Tops Ups but always shows £zero rewards claimable - why

[KazzyBooBoo]

I signed up to Priority in Nov 20 and top up monthly.   Everytime I check my priority account it shows zero rewards and tells me I am getting ten percent.   My husband also has priority and successfully claims his rewards,  but he also cannot get it to work for me.  Help needed please... 

[Cleoriff · Accepted solution]

Hi @KazzyBooBoo 

All info on Rewards and how to claim, save or use them here

https://payandgorewards.o2.co.uk/web/o2 

https://priority.o2.co.uk/rewards 

If you are having problems then call O2 on 4445.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks