Request for up front payment refund

[Bossplan]

Hi ,

I applied for an order , but unfortunately my credit check was failed and my order isn’t confirmed, But still they took my money , like their upfront payment,

if my order isn’t confirmed, why they took my money upfront payment, it’s already 2 days, can you refund my money since my order isn’t confirmed.

thank you

Arnab 

[MI5]

@Bossplan 

O2 didn't take your money.

Your bank is holding it and will return it to your account in 5 to 7 days time.