Prsnt M&S Prize Issue

[WhoAmI]

Hi - I’m having an issue claiming my latest Blue Mondays M&S prize code which I won on Monday. I’m doing what I’ve done before but the Prsnt app won’t accept it and seems to be saying I can’t use more than one. The prize expires on 1/12 so I don‘t have long left. 

Help! How do I fix this?

[MI5]

@WhoAmI 

Contact Prsnt for help with their codes.

[WhoAmI]

I’ve done this but a human can’t respond until Monday. The AI response is that I can’t redeem the code. It has to be done the same week it’s won, but because I redeemed one earlier this week (which I won in a previous week) I can’t redeem the recent one. It also told me I could redeem it when the next campaign starts but also confirmed that I actually can’t do that because it’s a different week. 

So basically, the M&S Blue Monday prizes seem to be a con if you get more than once and don’t use one per week (which is not made clear as it states a valid date beyond the week, and I don’t even live somewhere with a store so travelling there only to spend £4 is hardly cost effective). I know of another person affected by this too.

Very disappointing. 

[Enlli]

All down to M&S and their promoters.

Quite frankly I hardly bother. Most things I don't want or are for something that has to be redeemed at a store that does not exist in my area

[jonsie]

I fail to see how O2 can use Priority as a selling point

Both the other main networks have their own versions and in my eyes are a much better option as a contract perk.