Solved: Priority reward not being activated

MariaMcCrory · ‎15-07-2020

Anyone else receive a free "just for being with us" reward (specifically 6 months if Disney+ free) from o2 Priority via email and not been able to claim it despite entering the personal code into the app?

MariaMcCrory · ‎22-07-2020

Hi
The issue was finally solved last night (better late than never) after an email to the O2 resolutions team
I can now enjoy my first o2 reward in over 10years of custom.
Thanks to all in the o2 community for their help and concern

View solution in original post

MI5 · ‎15-07-2020

@MariaMcCrory

Yes, quite a few have reported the same issue.

You need to call O2 to sort it out.

Numbers here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Marjo · ‎22-07-2020

Hi there @MariaMcCrory , how are you getting on this week? I just wanted to check if you managed to find out what the issue was with your Priority reward code in the end, and if it was resolved for you?

MariaMcCrory · ‎22-07-2020

Hi
The issue was finally solved last night (better late than never) after an email to the O2 resolutions team
I can now enjoy my first o2 reward in over 10years of custom.
Thanks to all in the o2 community for their help and concern

O2

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