Priority Tickets Issue

[EY78]

For any event I try to use O2 Priority for, when I click on 'Get Tickets' and go through to Ticketmaster, it just says the O2 Pre-Sale is 'Happening Now' with no obvious place for me to click to buy tickets. I'm signed in to Priority and Ticketmaster. This has always happened. What am I missing/doing wrong? Thanks

[pgn]

I have never purchased tickets on O2 Priority, @EY78 - but if you are starting in the app, Force-stop the Priority App and clear cache.

If the app hands you over to Ticketmaster in a browser window, Force-stop your browser and clear cache on that app also. Then start again. Or switch to Priority on the web on a laptop or computer in place of your phone, if applicable. Good luck!

[Chris_K]

Hey - can you maybe share any screenshots of the page you land on after clicking the button within Priority, and also let me know which gig/event this relates to? Also, if you try from the Priority website, is it still the same issue? https://priority.o2.co.uk/

[Cocoshreddies]

I’m currently having the same issue on website and the app. Extremely frustrating as I’m going to miss the presale!! I also cannot post a screenshot here but this is the URL.

https://www.ticketmaster.co.uk/event/36005EB8C38D71DD?did=uko2offer&brand=livenationo2

[Bakertron101]

Same issue for me - just says "happening now" with no option to select the tickets. Been like that for me since they went on sale.

[Oxonian]

The O2 Priority app was relaunched a couple of months' ago @Bakertron101 and still seems to be encountering random problems. Earlier today, there was an issue with the coffee for a £1 codes at Greggs. The staff said that they had been warned that some valid codes were not working and gave me a coffee instead ! 👍      

[Laurence100]

Yes, I have the same issue with the app and Tickemaster and also tried the Priority website, got as far as using my linked device and QR code to connect and then timed out...and yes I have tried multiple browsers and multiple times and emptied the cache, etc.