Priority Odeon codes are all FAKE

[Dice]

I've tried three times to use these codes and each time they are rejected on the Odeon website as being not valid. I see that others have reported the same issue so they are obviously fake by design.

There is no way to contact 02 to complain. Some have suggested Twitter but my tweet to them was ignored.

I'm wondering which outside body I can complain to, Trading Standards, Ofcom or whoever regulates adverts?  Does anyone know?

[Bambino · Accepted solution]

@Dice Here are the ways to contact customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

You can also lodge a formal complaint here: How to Complain | Help | O2

[Enlli]

Nothing to do with OFCOM, and they don't do individual complaints 

Advertising Standards will only act when they have a resonable number of complaints

Trading standards may be interested if they can find out if the problem lies with Prioriry or Odeon

[madasaf1sh]

@Dice 

Complain to Odeon, as they are the ones providing the codes to o2, and if they dont work, that is purely Odeon's fault. 

Have you spoken to Odeon Customer Services at all, as there is nothing o2 can do.