Power off attormey for my mother

[Mar1]

How do i get access to my mothers account as i now have power of attorney for her and questioning why o2 has been taking nearly 15 pound out of her account even though contract finished in 2019

[MI5]

@Mar1 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[jonsie]

@Anonymous 

Can you possibly assist @Mar1 with this?

[gmarkj]

Unfortunately @Mar1 a contract is just a minimum term, so would not end unless your mother or o2 closed the account.

[Anonymous]

@jonsie thanks for the tag @Mar1  will private message you regarding the issues.

Thanks

O2Simon