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Out of contract ported

Sabre
Level 1: Joiner
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Hi,

 

I used the PAC obtained from O2 on the 26th Jan 2024, went to another provider. I still have not recieved my final bill but also have not recieved a bill for next month which should be taken out on the 5th March. Does this mean the DD taken out on the 4th Feb was the final amount?. Also can I now cancel the DD. I must say O2 is not very clear on PAC usage and closing accounts. I also mention I was out of contract. To add too this I also recieved a email from O2 telling the monthly charge is going up. LOL

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Bambino
Level 84: Resplendent
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@Sabre Do not cancel your Direct Debit. It costs nothing to keep it active. Wait until you receive a zero bill from O2. Many people have been caught out cancelling the DD too soon: Cancelling your contract - An updated guide - O2 Community

If you have any concerns, speak to customer service.
Call 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Bambino
Level 84: Resplendent
  • 23047 Posts
  • 1025 Topics
  • 3674 Solutions
Registered:

@Sabre Do not cancel your Direct Debit. It costs nothing to keep it active. Wait until you receive a zero bill from O2. Many people have been caught out cancelling the DD too soon: Cancelling your contract - An updated guide - O2 Community

If you have any concerns, speak to customer service.
Call 0344 809 0202, 0800 902 0217 (Payment Management) or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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