on 14-12-2017 22:12
Please call them http://www.o2.co.uk/contactus
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 14-12-2017 23:38
From those terms and conditions :
16.You acknowledge and agree that We are not responsible for the availability of any third party products and services or what You access through Priority. We shall not be held responsible or liable for any content, advertising, products or services available from such third parties. Any dealings between You and any third party advertisers or merchants found on or via Priority, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between You and the relevant advertiser or merchant. Therefore, We are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.
17.O2 accepts no liability or responsibility for any of the third party bookings, products and services provided by third party suppliers. The third party suppliers will be supplying products and services to You on their own standard terms and conditions. Please note that third party offers may be withdrawn or amended at any time.
I think all that means that O2 don't take any responsibility but call them to see what the procedure is.
on 15-12-2017 15:37
Hey @Anonymous did you have a chance to chase this up with customer services?
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