O2 priority stopped working

[danimr]

Hi all, been using o2 priority for a number of years now and after a recent update, the app stopped working altogether. It gets stuck on the welcome page/video and prompts 'log in with o2' - clicking that will go back to the welcome page/video, so it's an endless loop.

The web version on https://priority.o2.co.uk doesn't work either. It always goes to 'https://priority.o2.co.uk/authentication/error'

The error reads: 

Something went wrong

Looks like there was an error. Please try again or come back later.

Been like this on both browser and app for a week now. Tried chat / 202, no avail. Advisors keep saying enabling location service, delete/reinstall, but I have done that dozens of times over the past week and besides, I used the app for years and the issue only happened recently. Any advice? Anyone else has the same / similar issue? 

Thanks so much!!

[danimr]

Myo2 has been working fine. Message 9 above may be a solution for myo2 instead? All my issues reported here are for O2 priority only. 
Messaged them on instagram and now they gave me a reference number saving that Priority team will look into it. So not sure when this will be resolved yet. 

[Oxonian]

@danimr 

You mentioned in message 4 about issues with bills, which is why the guidance in message 9 was given to you. But if your MyO2 is working, then it is not really relevant. 

If the O2 Priority team are looking at your Priority issue, I think that all that you can do is wait ; and maybe chase them up if there is no progress within a week. 👍