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O2 insurance

Frankie4
Level 1: Joiner
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My phone hasn’t worked properly for over a year and now now doesn’t even turn on.
ive reported twice to O2 insurance that the phone isn’t working properly at all and all I get is blunt answers that I’m trying to have them over but said I’m not trying to ask for a new phone and just want them to sort this one out and being completely honest.

second time I rang them they got a courier out to retrieve phone and said I don’t get in till 3 pm and and guy turned up at 12. Then went to a O2 store with it and they said sorry we don’t deal with O2 insurance and can’t do nothing and I’m using a awful phone and left it for ages for someone to ring me about it but no response as if I’m a hindrance and I still pay for insurance but nothings being done about it.

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pgn
Level 64: Magistrate
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Sounds like you could do with a little help from one of the Forum's O2 Advisors, tagging in @O2megjess who is on today - keep an eye out for her reaching out to you on this post, @Frankie4.

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O2megjess
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@pgn  thank you for the tagg 

 

@Frankie4  hi i do apologies regarding this issue i will PM to get this issue you resolved 

 

 

thanks 

Megan 

megjess
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pgn
Level 64: Magistrate
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Thanks, @O2megjess - sounds like a bit of mixed messages somewhere.

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