cancel
Showing results for 
Search instead for 
Did you mean: 

O2 Priority - Claiming a prize

AB123
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've received a text message informing me that I've won a prize in one of the draws. The competition closed a few weeks ago and apparently I have to email my name / phone number / code from the text message to claim the prize.

 

I don't know if I'm being too suspicious but is that how prizes are normally claimed? I don't know as I've never won one. Is the message genuine or could it be a scam? I've opened up the Priority app and had a look on the My Priority page and there's no mention of this particular draw.

 

The email address looks reasonable so it's not obviously fake, however the draw closed a few weeks ago and I've only received the text this morning so it seems a little strange.

Message 1 of 3
1,096 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 149915 Posts
  • 641 Topics
  • 28555 Solutions
Registered:

@AB123 

Safest way would be to call customer service to check. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
1,090 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 149915 Posts
  • 641 Topics
  • 28555 Solutions
Registered:

@AB123 

Safest way would be to call customer service to check. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
1,091 Views

AB123
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've had a look around and found this old post (https://community.o2.co.uk/t5/O2-Priority/SMS/td-p/1142560). The email address that I need to use is the same as the one in there so it looks valid!

Message 3 of 3
1,083 Views