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O2 Priority - Claiming a prize

AB123
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I've received a text message informing me that I've won a prize in one of the draws. The competition closed a few weeks ago and apparently I have to email my name / phone number / code from the text message to claim the prize.

 

I don't know if I'm being too suspicious but is that how prizes are normally claimed? I don't know as I've never won one. Is the message genuine or could it be a scam? I've opened up the Priority app and had a look on the My Priority page and there's no mention of this particular draw.

 

The email address looks reasonable so it's not obviously fake, however the draw closed a few weeks ago and I've only received the text this morning so it seems a little strange.

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MI5
Level 94: Supreme
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@AB123 

Safest way would be to call customer service to check. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122273 Posts
  • 609 Topics
  • 19015 Solutions
Registered:

@AB123 

Safest way would be to call customer service to check. 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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AB123
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I've had a look around and found this old post (https://community.o2.co.uk/t5/O2-Priority/SMS/td-p/1142560). The email address that I need to use is the same as the one in there so it looks valid!

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