O2 Priority Champagne out of Stock

[RobM72]

So I got the message offering me a free bottle of champagne for my long service with O2 and I've gone to the priority app ... only to find it says out of stock with no options of ordering.

The offer is valid to 02/11/18 and the terms say that " we have made every effort to ensure there is enough stock of your chosen award. If we are not able to provide your chosen award, we may substitute with one of equal or greater value."

So 2 questions... 1. who's nicked my champagne if there was enough for every person invited for the offer and 2. how do I claim the substitute, because there's no options on the app ...

Cheers

Rob

[MI5]

It would appear that the option is a Tilemate but considering the fact that those have been sent out in error, and subsequently replaced with Champagne, I'm not surprised they have run out!
Maybe @Martin-O2 can help you tomorrow?

[RobM72]

MARTINNNNN ... @Martin-O2

[Bambino]

@RobM72 I heard there was a big party recently at the O2 customer service call centre.

[Martin-O2]

Thanks for the tag @MI5. 

@RobM72 I'll drop you a private message about this one! 

[jonsie]

Someone ordered far too many tilemates and not enough champagne. There again, what's a bottle of champagne and a night of promise compared to a tilemate that could last for months? Err, let me think about that........

[Cazzb]

Sorry I have posted this on another topic however feel this is more relevant. On the 3rd Oct I was told I would receive a bottle of Moët within 28 days but nothing has arrived. Can you advise who I contact about this please?

[MI5]

@Cazzb just drop a private message to @Martin-O2 and he'll help you out .

[gearoid2]

I haven't received anything either, do we have any contact options, can't seem to find an email