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Level 1: Joiner
Posts: 2
Registered: ‎22-12-2018

Not received 02 Tile mate..

Hi!
Months ago I was promised a tile mate free gift from 02 priority for being a loyal customer but I have still not received it (and it’s been over 30days which it said may take to arrive).
I've hunted the net and can't find an email address or phone number to contact...also having spoken to 02 helpline no one there can help me either or give me contact details of who to contact.
Is anyone here able to point me in the right direction please of who to contact? Thanks all!
Posts: 109,072
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: Not received 02 Tile mate..

@Martin-O2 may be able to help you tomorrow. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 68: Extraordinaire
Posts: 15,865
Registered: ‎31-03-2010

Re: Not received 02 Tile mate..

[ Edited ]

@Woolly There's every chance in the world that they have no more in stock, so don't hold your breath waiting to get one. People were originally supposed to get a bottle of champagne, but they ran out of that very quickly and switched to the Tile Mate.

I DO NOT WORK FOR O2



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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Not received 02 Tile mate..

Hi @Woolly, and welcome to the forum Wave I'm sorry to hear you're still waiting for your Tile Mate. I'll send you a Private Message right away so we can discuss this further Smiley Happy

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Level 1: Joiner
Posts: 2
Registered: ‎22-12-2018

Re: Not received 02 Tile mate..

Hi all! Thanks so much for your help! Hopefully now all resolved and one on the way!
Posts: 93,082
Topics: 751
Registered: ‎14-01-2013

Re: Not received 02 Tile mate..

Good news @Woolly thumbsup

*The Game Is On*

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Posts: 109,072
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: Not received 02 Tile mate..

Fingers crossed for you mate Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)