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Level 1: Joiner
Posts: 1
Registered: ‎08-01-2019

No email of order confirmation

Hi

I have ordered 2 Fitbit Charge 3’s using the o2 priority app. I downloaded the confirmation receipt of order via the website. I have not received a confirmation email for my order so I am now concerned that I will not receive the ‘arrived in store’ email as I chose click and collect. What do I do?
Posts: 82,942
Topics: 510
Solutions: 10,055
Registered: ‎04-04-2012

Re: No email of order confirmation

@Kmoz chase it up with customer service http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 7,899
Topics: 103
Kudos: 1,571
Solutions: 504
Registered: ‎17-03-2015

Re: No email of order confirmation

You won’t get any confirmation until it’s dispatched
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Level 1: Joiner
Posts: 1
Registered: ‎10-01-2019

Re: No email of order confirmation

I ordered a Fitbit last night. I have the Order number & confirmation of order but NO email. I have been on the phone to O2 for an hour. No joy. they don't even have any contact details for O2 priority. Waste of time. I am concerned.
Posts: 60,527
Topics: 642
Registered: ‎14-01-2013

Re: No email of order confirmation

@andy48

You will get a confirmation email when the device is dispatched.

When you were on the phone to CS did they say they could see your order?

*The Game Is On*


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Posts: 63,184
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: No email of order confirmation

Check orders in My O2 and also cheviot your spam folder.