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New phone

Jason696
Level 1: Joiner
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Hi, I recently upgraded my contract to the smamsung s21 ultra, but there is a back order on the black version I ordered and I'm concerned I won't get my phone in time to claim the free samsung ear buds as I need the imei number ? Are you able to tell me a date I'll receive the phone or am I able to change the phone colour to silver so I can get it next day please? Many thanks
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MI5
Level 94: Supreme
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Registered:

@Jason696 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

You have until 27th March 2021 to claim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 127520 Posts
  • 614 Topics
  • 22167 Solutions
Registered:

@Jason696 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

You have until 27th March 2021 to claim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Ana87
Level 1: Joiner
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Registered:
Hi.How can I order just a sim card?my son has a contract with tablet,I want to keep his numb just get the sim card cos he got a phone for his bday.can I do that?
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jonsie
Level 94: Supreme
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Registered:

He needs to follow the UPGRADE NOW in My O2

He can then choose a sim only deal and automatically keep his number

sim only.PNG

2020-Awards-jonsie5695219-2




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Message 4 of 4
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