My contract has moved to Arerial and I wasn’t fully informed about the implications

[may1]

Hi,

a i was contacted by aerial for an upgrade on my contract. they explained themselves as o2 customer service. they didn’t tell me that by changing my contract i would lose my o2 priveleges such as disney plus and o2 priority. i would like to go back to my o2 contract pls. it’s been less than 14 days so i know this is reversible. pls help thanks you

[TallTrees]

Hello @may1 

Welcome to the o2 Community forum 

It would seem from your message that you have a contract with Aerial and not o2 now so you need yo contact them to cancel the contract you made with them.

[pgn · Accepted solution]

You'll have to get Aerial Direct (if that's the crowd) to accept the cancellation within 14 days and initiate the process, @may1 - https://www.aerial-direct.co.uk/faqs/

no reason is required, just return everything you got with the phone to the same place...

O2 guides here for ref: 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

How to get PAC here Guide: How to get your PAC [June 2021 Update] 

You can get through to O2 via Social Media, links just below this post.

[jonsie]

As Aerial only sell business contracts, I don't believe the same 14 day return applies

[pgn]

As @jonsie says, @may1 - Business Contracts, assuming Aerial have switched you to one of those, may not permit return - the Ts&Cs for Aerial here, look at section 11 and contact methods in 11.1 and specific mention of 14-day cooling off in section 11.7.  https://www.aerial-direct.co.uk/about-site/sale-terms-and-conditions/

Good luck!

[Breanna]

Hi @may1 were you able to get in touch with Aerial about this?