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How long does an order take

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Kel123
Level 1: Joiner
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on ‎20-12-2021 20:00

on ‎20-12-2021 20:00

Order placed last 5 days ago - still no update is this normal ??? 

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MI5
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on ‎20-12-2021 20:03

on ‎20-12-2021 20:03

@Kel123 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎20-12-2021 20:03

on ‎20-12-2021 20:03

@Kel123 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adec
Level 7: Part Timer
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on ‎20-12-2021 22:21

on ‎20-12-2021 22:21

One of my Housemates is having the same issue with *ehemm* 'another provider'...

 

At this time of year, there's the Christmas mail rush to take into consideration too .. but as @MI5 mentioned.. the best people to advise would be the sales team...

Crown Communication - an O2 Select Partner
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Bambino
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on ‎20-12-2021 23:09

on ‎20-12-2021 23:09

@Kel123 O2 doesn't operate a live stock reporting system so even though it probably said that what you ordered was in stock, the odds are it wasn't. Contact the sales team by all means, but your chances of getting what you ordered before Christmas at this point are slim and none.

I DO NOT WORK FOR O2



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