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Help please.

Luke30
Level 6: Acolyte
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I downloaded o2 proty to my new phone that has a giffgaff sim card and when I went on it I clicked on use it on a different as it showed my giffgaff number and I know I can't use it with my giffgaff number. But when I clicked on use a different number button to put my o2 number on it it didn't load. Does anyone know why that is?
LGreenwood
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Luke198823
Level 3: Thinker
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Yeah I know when I turned off my mobile data off on my giffgaff phone and turned the WiFi on and connected my giffgaff phone to my o2 phone WiFi hot spot the o2 priority loged in and started working.
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Martin-O2
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Thanks for letting me know @Luke30! I'm glad that the app is now registered with the correct number. If you have any further issues the Gurus suggested you take the below steps. 

 

  • uninstalling the priority app
  • backing up and restoring your phone back to factory settings
  • Setup phone again using your O2 SIM. Then try reinstalling the app and setting up with your O2 number

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MI5
Level 94: Supreme
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slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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