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Getting in contact with O2

LilyJane21
Level 1: Joiner
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Hey there, 

 

So ive been trying to sort out a contract for the iPhone 11 on the O2 website. They keep declining my card payment even though there is no reason for this, so ive ordered a new bank card. However, i have a £50 pending payment from O2 even though i never got any confirmation email and my transaction attempts never went through. I cannot call any of the numbers they provide as my current phone does nt work at all. How else can i get in contact with them?

 

Thankyou,

 

Lily. 

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MI5
Level 94: Supreme
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@LilyJane21 

If it's only pending it means O2 haven't claimed it, so it will be returned to your cleared funds in 4 to 5 days time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143454 Posts
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  • 27490 Solutions
Registered:

@LilyJane21 

If it's only pending it means O2 haven't claimed it, so it will be returned to your cleared funds in 4 to 5 days time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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LilyJane21
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Thankyou!

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MI5
Level 94: Supreme
  • 143454 Posts
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You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 4
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