Solved: Getting in contact with O2

LilyJane21 · ‎26-10-2020

Hey there,

So ive been trying to sort out a contract for the iPhone 11 on the O2 website. They keep declining my card payment even though there is no reason for this, so ive ordered a new bank card. However, i have a £50 pending payment from O2 even though i never got any confirmation email and my transaction attempts never went through. I cannot call any of the numbers they provide as my current phone does nt work at all. How else can i get in contact with them?

Thankyou,

Lily.

MI5 · ‎26-10-2020

@LilyJane21

If it's only pending it means O2 haven't claimed it, so it will be returned to your cleared funds in 4 to 5 days time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-10-2020

@LilyJane21

If it's only pending it means O2 haven't claimed it, so it will be returned to your cleared funds in 4 to 5 days time.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LilyJane21 · ‎26-10-2020

Thankyou!

MI5 · ‎26-10-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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