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Faulty airpods

Younes
Level 1: Joiner
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I recently ordered airpods and when they came i charged them after they charged i tried them out and 1 of them wasn’t connecting so I tried numerous methods to try to fix this however nothing worked, i also tried to get in touch with the customer service however the system was poor and after i was able to talk to someone i got hung up by them. I don’t know what to do please someone help

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MI5
Level 94: Supreme
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@Younes 

Best time to call is 8.00am.

Numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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