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Extra charge

NAbs
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi! In my latest account detail there is are two charges worth £4.50 in September from Bona Fide Ltd. I do not know this company. This appears to be a breach. Please urgently contact me

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gmarkj
Level 53: Renowned
  • 7673 Posts
  • 86 Topics
  • 414 Solutions
Registered:

This is a customer community so no one will contact you from here @NAbs.

YOU need to contact customer services, and the company that has applied the charges.

Community guide on getting o2 customer support:

Guide: Coronavirus Community Help and Support 

Some support on premium messaging:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: A Guide to Deal with Spam/Scam Calls and Text 

See also https://payforitsucks.co.uk/

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
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1 REPLY 1

gmarkj
Level 53: Renowned
  • 7673 Posts
  • 86 Topics
  • 414 Solutions
Registered:

This is a customer community so no one will contact you from here @NAbs.

YOU need to contact customer services, and the company that has applied the charges.

Community guide on getting o2 customer support:

Guide: Coronavirus Community Help and Support 

Some support on premium messaging:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: A Guide to Deal with Spam/Scam Calls and Text 

See also https://payforitsucks.co.uk/

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 2
49 Views