This is a customer community so no one will contact you from here @NAbs.
YOU need to contact customer services, and the company that has applied the charges.
Community guide on getting o2 customer support:
Guide: Coronavirus Community Help and Support
Some support on premium messaging:
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
Guide: A Guide to Deal with Spam/Scam Calls and Text
See also https://payforitsucks.co.uk/
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
